Please send an email to raydra@deafactioncenter.org with the following information: Name Address Phone Number Item Name or Number Reason for Return
You will be issued a Return Merchandise Authorization (RMA) number. - Merchandise must be in the original carton and in "like new" and sellable condition, with all parts, instruction manuals, and RMA number included. An exchange or in-store credit will be issued if this criteria is not met.
- Items that are damaged or showing excessive use are not returnable for a refund.
- Books must be returned in new condition or they will be refused.
- Customers are responsible for shipment costs to return merchandise. If a refund is requested, shipping and handling charges as listed on the invoice are non-refundable.
- Videotapes, DVDs and computer software are NOT returnable, unless found to be defective.
- Please include any instruction manuals, warranty cards, accessories (cords, adapters, remotes, etc.) when returning merchandise.
- Include a completed "Satisfaction Guaranteed Return Policy" form.
- Include a copy of the invoice.
- Wrap the box in brown paper, so the original box remains unaltered.
- Write the Return Merchandise Authorization number on the outside of the box.
|
